Frequently asked questions

Can I use my Fidelity Card to make purchases on the site?

To use your Fidelity Card you will have to log in to the site using the email you left us when you signed up for the Card.
Then simply add your favourite items to the shopping cart and complete your purchase: your Fidelity Discount will be automatically applied to the total amount.

Please note that the Fidelity Discount will be applied to all products that are not already on promotion.

What are shipping costs and delivery times?

All items ordered are available in our warehouse. From the moment we get the order, the items will be packed and delivered to the courier within 24 hours. All orders placed before 12.00 AM ( Monday to Friday ) will be shipped the very same day. If paying by bank transfer, the order will be prepared and shipped exclusively after our bank's notification of the reception of the payment.
Delivery within 24/48 hours
Shipping in Italy € 7,00
Shipping in Europe Zone 2 € 30,00
Shipping in Europe Zone 3 € 40,00
Shipping World Zone € 60,00
Return and exchanges: all products must be sent within 14 days from delivery.

Failed delivery or stock

In case of delivery failure the courier usually leaves a notice.

What to do if you receive an already opened or damaged package?

If you can not verify the integrity and correspondence of the package's content, we recommend to accept it by signing conditionally, making sure that the carrier would take note on the transportation document.

Returned items, replacement, withdrawal, complaints

Verify the rules for returns and replacements in the dedicated webpage.

Are all items online also available in your stores and, if so, are there any price variations?

Not all online items are also available in our boutiques and viceversa. Usually there are no differences with the online store prices.

Order cancellation

To cancel your order, you can contact us by phone: +39 06 52208272 or by e-mail: customerservice@manzetti.net before receiving dispatch notification.

Technical problems

For any techincal problems please send an email to: customerservice@manzetti.net

Invoice / delivery note

Manzetti issues regular invoice sent to the customer along with the purchased items.

Are all items' colors exactly as photographed?

The products are photographed so as to match the color of the product as seen. However, as computer monitors vary, we can not guarantee that the color displayed on your screen is perfectly matching the real ones.

How can I check delivery status of my packages?

By the tracking number or the link sent to you by e-mail.

Have you received my returned goods?

Your will receive an e-mail about the confirmation of the arrival of your returned goods at our warehouse and the beginning of the payout procedures. All this will take place after a verification of the integrity of all returned items.

Can I modify my order?

You can’t make any changes to your order once you’ve finalized it. In case of wrong purchase, you can notify the issue to our Staff by writing an e-mail to customerservice@manzetti.net. The procedure will be the same as for the returned goods.

What should I do in case of incomplete order or flawed products?

Write us an email to customerservice@manzetti.net including your order number and the codes of the missing or flawed products. In case of a flawed item, the adopted procedure will be the same as for the returned goods.

Are credit card payments secure?

We guarantee that each and every purchase is completely secure and finalized through the most advanced security systems.

How do I know if the product size is right for me?

Use our size table and check all specific information in the product description.

What should I do if I don't receive my purchase on time?

Please contact the customer service.